Terms and Conditions

Butterken Bakery Terms & Conditions

Through your visit, purchase, or use of our website you agree to be bound by these terms. Please review these terms carefully. If you do not agree with these terms, please do not continue your business with us.

User Conduct

When you place an order with us you agree that you:

  • are over the age of 18 years

  • have read and understood the terms and conditions

  • will not re-sell the goods through a wholesale venture

If you are placing a wholesale order, you additionally agree that you:

  • operate a relevant business

  • will use the goods purchased in relation to your business

If you are purchasing a gift-card, you additionally agree that you:

  • will inform the receiving party, to the best of your ability, of the relevant terms and conditions

Products & Services

We strive to provide accurate and current product descriptions. Weights, where listed, are an average and are subject to fluctuations. All prices are listed in AUD and are subject to change. Product availability may vary. Our production spaces have allergens present, including but not limited to Gluten, Dairy, Eggs and Nuts. Our products are artisanal and thus may vary in shape and appearance etc.

Gift-Cards and Vouchers

Gift cards are only available for use in-store. Gift cards have the value deducted at the time of the order. Gift cards cannot be used partially e.g., should you have a transaction for $10 and a gift card valued at $15, you must use the whole value, leaving you with $5 remaining on the gift card. Gift cards can be used in conjunction with other payment methods. Gift cards purchased online are delivered via email. Gift cards purchased in-store are entitled to a physical gift card subject to availability.

Orders & Payment

All orders must be placed minimum 48 hours in advance of pick-up time. Orders are best placed through our website, alternatively phone or email orders are possible. We accept all major credit cards, including American Express. We also offer payment via invoice upon request to orders above certain thresholds. After placing an order with us you will receive a confirmation via email. Contact us to modify or cancel your order with 48 hours notice. Changes requested less than 48 hours to pick-up may not be approved. Cancellations may incur fees if deadline missed.

Delivery & Pick-up

Orders can be picked-up from our main store location at 54 Mount Eliza Way, Mount Eliza 3930. Time of pick-up can vary depending on type and quantity of order, please adhere to discussed or nominated pick-up time.

Refunds & Returns

We do not accept returns. The purchase of a gift card cannot be refunded. Sales made with gift cards are final and cannot be refunded. Butterken Bakery is under no obligation to offer refunds on goods damaged or otherwise made unusable after pick-up. Faulty/unfit goods can be refunded or credited subject to investigation and review of their unfit quality. We will not issue credits or refunds for partially used stock. Requests for refunds or credits on faulty goods must be made within 24 hours of receipt of goods.

Changes to Terms

We reserve the right to change and update these terms at any time.

Last Updated: 13/08/2024