Butterken Bakery General Terms & Conditions

Through your visit, purchase, or use of our website you agree to be bound by these terms. Please review these terms carefully. If you do not agree with these terms, please do not purchase our products and cease using our website.

User Conduct

When you place an order with us you agree that you:

·        are over the age of 18 years

·        operate a relevant business if placing a wholesale order

·        will not re-sell the goods through a wholesale venture

Products & Services

We strive to provide accurate and current product descriptions. Weights, if listed, are an average and are subject to fluctuations. All prices are listed in AUD and are subject to change. Product availability may vary. Our production spaces have allergens present, including but not limited to Gluten, Dairy, Eggs and Nuts. Our products are artisanal and thus may vary in shape and appearance etc.

Orders & Payment

All orders must be placed minimum 48 hours in advance of pick-up time. Orders are best placed through our website, alternatively phone or email orders are possible. We accept all major credit cards, including American Express. We also offer payment via invoice upon request to orders above certain thresholds. After placing an order with us you will receive a confirmation via email. Contact us to modify or cancel your order with 48 hours notice. Changes requested less than 48 hours to pick-up may not be approved. Cancellations may incur fees.

Delivery & Pick-up

Orders can be picked-up from our main store location at 54 Mount Eliza Way, Mount Eliza 3930. Time of pick-up can vary depending on type and quantity of order, please adhere to discussed pick-up time. Delivery is not currently available for retail orders.

Refunds & Returns

We do not accept returns. Butterken Bakery is under no obligation to offer refunds on goods damaged or otherwise made unusable after pick-up. Faulty/unfit goods can be refunded or credited subject to investigation and review of their unfit quality. We will not issue credits or refunds for partially used stock. Requests for refunds or credits on faulty goods must be made within 24 hours of receipt of goods. Butterken Bakery will not issue refunds, returns, swaps or credits for bread made unusable by user error when using our in-store bread slicer.

Changes to Terms

We reserve the right to change and update these terms at any time.

Butterken Bakery Gift Card Terms & Conditions

Through your purchase of a gift card with Butterken Bakery agree to be bound by these terms. Please review these terms carefully. If you do not agree with these terms, please do not continue with your purchase.

User Conduct

When you buy a gift card with us you agree that you:

·        are over the age of 18 years

·        have read and understood all the terms and conditions outlined

·        will inform the receiving party, to the best of your ability, of the relevant terms and conditions

Orders & Payment

Gift cards are only available for use in-store. Gift cards have the value deducted at the time of the order. Gift cards cannot be used partially e.g., should you have a transaction for $10 and a gift card valued at $15, you must use the whole value, leaving you with $5 remaining on the gift card. Gift cards can be used in conjunction with other payment methods if the value of the gift card is less than the value of the order.

Delivery & Pick-up

Gift cards purchased online are delivered via email. Gift cards purchased in-store are entitled to a physical gift card subject to availability.

Refunds & Returns

We do not accept returns. The purchase of a gift card cannot be refunded. Sales made with gift cards are final and cannot be refunded. Butterken Bakery is under no obligation to offer refunds on goods damaged or otherwise made unusable after pick-up. Faulty/unfit goods can be exchanged for exact or equivalent products subject to investigation and review of their unfit quality. We will not issue exchanges for partially used stock. Requests for exchanges on faulty goods must be made within 24 hours of receipt of goods.

Changes to Terms

We reserve the right to change and update these terms at any time.

Butterken Bakery Wholesale Terms & Conditions

Through your wholesale purchase with us you agree to be bound by these terms. Please review these terms carefully.

User Conduct

When you place a wholesale order with us you agree that you:

·        are over the age of 18 years

·        operate a relevant business

·        will use the goods purchased in relation to your business

·        will not re-sell the goods through a wholesale venture of your own

Products & Services

We strive to provide accurate and current product descriptions. Weights listed are an average and are subject to fluctuations. All prices are listed in AUD and are subject to change. Should GST be applicable it is included in the listed price. Product availability may vary. Our production spaces have allergens present, including but not limited to Gluten, Dairy, Eggs and Nuts. Our products are artisanal and thus may vary in shape and appearance etc.

Orders & Payment

All orders must be placed by 10am 2 business days in advance of pick-up/delivery time. For example, for a delivery on Friday, the order must be placed by 10am Wednesday. Wholesale Orders are best placed through email. Payment is required via invoice before receipt of goods. For specific products, customer sizing and/or shape, minimum quantities may be required.

Delivery & Pick-up

Orders can be picked-up from our main store location at 54 Mount Eliza Way, Mount Eliza 3930. Time of pick-up can vary depending on type and quantity of order, please adhere to discussed pick-up time. We also offer delivery on wholesale orders over $150. Please discuss with us what days are suitable for delivery to your location. We cannot guarantee specific times for delivery but can offer you a window of when to expect us.

Refunds & Returns

We do not accept returns. Butterken Bakery is under no obligation to offer refunds on goods damaged or otherwise made unusable after pick-up. Faulty/unfit goods can be refunded or credited subject to investigation and review of their unfit quality. We will not issue credits or refunds for partially used stock. Requests for refunds or credits on faulty goods must be made within 24 hours of receipt of goods.

Changes to Terms

We reserve the right to change and update these terms at any time.

Butterken Bakery is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, facsimile, or in-person, by email, via our website www.butterkenbakery.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•             For the primary purpose for which it was obtained

•             For a secondary purpose that is directly related to the primary purpose

•             With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•             Third parties where you consent to the use or disclosure; and

•             Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Butterken Bakery will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

·        2/54 Mount Eliza Way, Mount Eliza, 3930

·        info@butterkenbakery.com.au

·        0494 105 718